FAQ

shipping & returns

We hope you love your purchases, but if for any reason you do need to return something to us, send your item back within 14 days of receiving the product to the address below. No exchanges at this time! Include your order number on the outside of the package!

Jeffree Star Cosmetics

ATTN: Returns

20630 Plummer St

Chatsworth, CA 91311

Please allow 5-­7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).

We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process.Original shipping charges are nonrefundable.

We want to make sure you find the perfect shade of Magic Star™ Concealer, therefore we’re offering an exclusive exchange program for this product! If you purchase a shade and determine it’s not an exact match, simply email our customer service team via the contact form here with the shade you would like to receive. Our team will reserve your requested shade for 30 days (due to the overwhelming demand of these items, your request is subject to availability and on a first come, first serve basis. We cannot guarantee every request will be honored!). Once you have received written confirmation your requested shade has been reserved, you will have 30 days to ship your concealer back to us. No return labels will be issued for exchanging a shade. One exchange per concealer, per order. We suggest using a tracked shipping service in the event our team requests you provide a tracking number, just in case! Once we receive your exchange at our facility, we will process and ship your requested item at no additional shipping cost. You’ll also receive a new tracking number at that point!

They go directly to makeup heaven.

Los Angeles, California

Please note that all of our products are limited to 2 PER each shade (or item) for every PERSON per month unless otherwise stated. Our store is setup to block any orders that contain more than this quantity for a product, however if you exceed this limit, your order will be automatically cancelled and refunded in full.

We do this to ensure that everyone has a fair chance to enjoy these products, so please be mindful of this!!

All shipping rates will vary depending on a few different factors, some of which include:

  • Domestic vs International shipments
  • Total weight of package
  • Selected shipping method

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

Free shipping for domestic orders over $125 and international orders over $175!

Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 2-5 business day after you order. *NOTE: These timelines do not apply during restocks, new releases & special promotions. Please refer to your order confirmation email for specific shipping details!

Transit times will vary based upon a few different conditions, including but not limited to:

  • Total distance between us and you
  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment
  • What delivery method you select

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

DOMESTIC:
First Class: 7-10 Business Days
Priority Mail: 5-7 Business Days
FedEx Ground: 3-5 Business Days ($100 worth of insurance included)
FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included)

UPS Ground: 2-5 business days ($100 insurance included)

INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Standard Post (DHL eCommerce): 3-8 Business Days ($100 insurance included)

DHL eCommerce International Priority 4-12 Business Days ($100 insurance included)
UPS Worldwide Expedited 2-5 business days ($100 insurance included)

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.



Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
If you don't see the email in your inbox try checking your spam folder or add customerservice@jeffreestarcosmetics.com to your safe sender’s list.

Our makeup is manufactured in Los Angeles with no imported ingredients.

product

Yes, our whole line is cruelty-free! Makeup is for humans, not animals. We have also researched our manufacturers and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free!

At this time, we do not!

For those that have been supporting us from day one, you know we have never added fragrance to our products, until recently! Most liquid lip shades have the smell of what we call “raw ingredients” which has a ‘chemical like’ fragrance to it! Nothing is wrong with the lipstick, we just didn’t mask it with something! SHADES WITH ROOTBEER FLOAT fragrance are Celebrity Skin, Unicorn Blood, Breakfast At Tiffany’s, Abused, Gemini, Rose Matter, Mannequin & Blue Velvet.

Jeffree always announces his current re-stocks on his social media. Please subscribe for all announcements.

Yes

YES!We are vegan and cruelty - free

The plankton extract (phytoplankton) is vegan as it is fully plant-derived

Although our formulas utilize an aromatic extract that comes from real strawberries, there are no strawberry allergens in our extract blend.

Yes - we have done clinical testing with our products. Dermatologist Tested. Non-Irritating

Our cleanser has active ingredients of White Willow Bark which is a natural alternative for salicylic acid. It reduces redness & alleviates irritation typically associated with acne-prone skin. It also includes Niacinamide which is specifically for blemish care, reducing discoloration and rebalances uneven skin tone.Our toner includes Witch Hazel, which acts as an antimicrobial / antibacterial.This will promote healing with acne prone skin.It also includes Niacinamide, which rebalances uneven skin tone and reduces discoloration all while keeping your skin hydrated

All of our secondary packaging (boxes) is fully recyclable. The majority of our primary packaging is also recyclable! The only exception to this is the cap and spatula of our make-up melting balm as this has a magnet embedded in it.

Our skincare is made for everyone at all stages of life. Our formulas incorporate active ingredients that reduce the appearance of fine lines and wrinkles as well as providing benefits for overall healthier looking skin

Please consult with your OBGYN/doctor

Our Glow Face Mist has active levels of Plankton Extract that help to protect your skin from UV radiation and blue light. It also acts as a barrier to help keep out environmental pollutants and toxins.

Our unique formulation does not include any foaming surfactants which allow the formulation to be more gentle in application. We decided to leave out any surfactants in order to achieve a “sudsy” effect.

You may be referring to the ingredient phenethyl alcohol. This is an incidental, and not part of the INCI name for the raw material blend, similar to polysorbate 65 and sorbic acid (marked with asterisks on the unit carton).

miscellaneous

Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, JSC order number (if applicable), and question to customerservice@jeffreestarcosmetics.com. Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24­ - 48 hours to receive a response. Also, we are only equipped to handle orders placed through jeffreestarcosmetics.com, any orders placed through our retailers need to be handled by their respective customer service teams.

Please contact our team via email: wholesale@jeffreestarcosmetics.com

There have been an increase in imitation Jeffree Star Products in the marketplace, and we have no connection to these products and are unable to verify what is in them or if they are safe. We love you all so please pay close attention to the product you are buying.

You can always buy our product onwww.jeffreestarcosmetics.com

Official Brazil webstore for Jeffree Star Cosmetics:https://www.jeffreestarcosmetics.com.br/

In addition the following is a list of authorized resellers approved by Jeffree Star Cosmetics is viewable on our 'Where to Buy' page

If you come across any store or seller NOT on this list, please feel free to contact our customer service team, where we are able to help you confirm if an item is a true Jeffree Star Cosmetic product.customerservice@jeffreestarcosmetics.com

Shop Pay is how you can apply to pay via installment plan. No, there are no late fees if you miss a scheduled payment.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following; 1. A smaller payment balance on the final payment 2. Less future payments on the remaining loan balanceIf your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

The installments option on Shop Pay is available on debit and credit cards.