We hope you love your purchases, but if for any reason you do need to return something to us, send your item back within 14 days of receiving the product to the address below. No exchanges at this time! Include your order number on the outside of the package!
Jeffree Star Cosmetics
9440 Lurline Ave
Chatsworth, CA 91311
Please allow 5-7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.
We want to make sure you find the perfect shade of Magic Star™ Concealer, therefore we’re offering an exclusive exchange program for this product! If you purchase a shade and determine it’s not an exact match, simply email our customer service team via the contact form here with the shade you would like to receive. Our team will reserve your requested shade for 30 days (due to the overwhelming demand of these items, your request is subject to availability and on a first come, first serve basis. We cannot guarantee every request will be honored!). Once you have received written confirmation your requested shade has been reserved, you will have 30 days to ship your concealer back to us. No return labels will be issued for exchanging a shade. One exchange per concealer, per order. We suggest using a tracked shipping service in the event our team requests you provide a tracking number, just in case! Once we receive your exchange at our facility, we will process and ship your requested item at no additional shipping cost. You’ll also receive a new tracking number at that point!
They go directly to makeup heaven, RIP.
Los Angeles, California
Please note that all of our products are limited to 2 PER each shade (or item) for every PERSON per month unless otherwise stated. Our store is setup to block any orders that contain more than this quantity for a product, however if you exceed this limit, your order will be automatically cancelled and refunded in full.
We do this to ensure that everyone has a fair chance to enjoy these products, so please be mindful of this!!
All shipping rates will vary depending on a few different factors, some of which include:
Domestic vs International shipments
Total weight of package
Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Free shipping for domestic orders over $125 and international orders over $175!
Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1-2 business day after you order. *NOTE: These timelines do not apply during restocks, new releases & special promotions. Please refer to your order confirmation email for specific shipping details!
Transit times will vary based upon a few different conditions, including but not limited to:
Total distance between us and you
Whether your parcel is a domestic (USA) or international (everywhere else) shipment
What delivery method you select
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
DOMESTIC: First Class: 7-10 Business Days Priority Mail: 5-7 Business Days FedEx Ground: 3-5 Business Days ($100 worth of insurance included) FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included)
INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc): Standard Post (APC Postal Logistics): 7-15 Business Days ($100 worth of insurance included)
DHL Express: 2-5 Business Days FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included) FedEx International Priority: 1-5 Business Days ($100 worth of insurance included)
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email. If you don't see the email in your inbox try checking your spam folder or add email@example.com to your safe sender’s list.
Our makeup is manufactured in Los Angeles with no imported ingredients.
Yes, our whole line is cruelty-free! Makeup is for humans, not animals. We have also researched our manufacturers and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free!
At this time, we do not!
For those that have been supporting us from day one, you know we have never added fragrance to our products, until recently! Most liquid lip shades have the smell of what we call “raw ingredients” which has a ‘chemical like’ fragrance to it! Nothing is wrong with the lipstick, we just didn’t mask it with something! SHADES WITH ROOTBEER FLOAT fragrance are Celebrity Skin, Unicorn Blood, Breakfast At Tiffany’s, Abused, Gemini, Rose Matter, Mannequin & Blue Velvet.
Jeffree always announces his current re-stocks on his social media. Please subscribe for all announcements.
Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, JSC order number (if applicable), and question to firstname.lastname@example.org. Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24 - 48 hours to receive a response. Also, we are only equipped to handle orders placed through jeffreestarcosmetics.com, any orders placed through our retailers need to be handled by their respective customer service teams.
At this time we are not accepting any new wholesale accounts!
There have been an increase in imitation Jeffree Star Products in the marketplace, and we have no connection to these products and are unable to verify what is in them or if they are safe. We love you all so please pay close attention to the product you are buying.
In addition the following is a list of authorized resellers approved by Jeffree Star Cosmetics is viewable on our 'Where to Buy' page
If you come across any store or seller NOT on this list, please feel free to contact our customer service team, where we are able to help you confirm if an item is a true Jeffree Star Cosmetic product. email@example.com