We hope you love your purchases, but if for any reason you do need to return something to us, send your item back within 14 days of receiving the product to the address below. No exchanges at this time! Include your order number on the outside of the package!
Jeffree Star Cosmetics
9440 Lurline Ave
Chatsworth, CA 91311
Please allow 5-7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.
What do you do with returned products?
They go directly to makeup heaven AKA the trash! RIP.
Do you offer makeup artist pro discounts?
At this time, we do not!
Where do you ship from?
Los Angeles, California
How many items can I order per month?
Please note that all of our products are limited to 2 PER each shade (or item) for every PERSON per month unless otherwise stated. Our store is setup to block any orders that contain more than this quantity for a product, however if you exceed this limit, your order will be automatically cancelled and refunded in full.
We do this to ensure that everyone has a fair chance to enjoy these products, so please be mindful of this!!
How much is shipping?
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of package
- Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Are your products cruelty-free?
How long does shipping take?
Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1-2 business day after you order. *NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time!
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- What delivery method you select
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
First Class: 7-10 Business Days
Priority Mail: 5-7 Business Days
FedEx Ground: 3-5 Business Days ($100 worth of insurance included)
FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included)
INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Standard Post (APC Postal Logistics): 7-15 Business Days ($100 worth of insurance included)
DHL Express: 2-5 Business Days
FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included)
FedEx International Priority: 1-5 Business Days ($100 worth of insurance included)
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
How do I track my order?
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
If you don't see the email in your inbox try checking your spam folder or add firstname.lastname@example.org to your safe sender’s list.
Our makeup is manufactured in Los Angeles with no imported ingredients.
Is there a smell to the Velour Liquid Lipsticks?
For those that have been supporting us from day one, you know we have never added fragrance to our products, until recently! Most liquid lip shades have the smell of what we call “raw ingredients” which has a ‘chemical like’ fragrance to it! Nothing is wrong with the lipstick, we just didn’t mask it with something! SHADES WITH ROOTBEER FLOAT fragrance are Celebrity Skin, Unicorn Blood, Breakfast At Tiffany’s, Abused, Gemini, Rose Matter, Mannequin & Blue Velvet.
When will my favorite Jeffree Star product be back in stock?
Jeffree always announces his current re-stocks on his social media. Please subscribe for all announcements.
I couldn't find the answer I'm looking for here, what do I do now?
Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, JSC order number (if applicable), and question to email@example.com. Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24 - 48 hours to receive a response. Also, we are only equipped to handle orders placed through jeffreestarcosmetics.com, any orders placed through our retailers need to be handled by their respective customer service teams.
Do you want to carry us in your store?
At this time we are not accepting any new wholesale accounts!
Official Retailers of Jeffree Star Cosmetics Products
There have been an increase in imitation Jeffree Star Products in the marketplace, and we have no connection to these products and are unable to verify what is in them or if they are safe. We love you all so please pay close attention to the product you are buying.
You can always buy our product on www.jeffreestarcosmetics.com.
In addition the following is a list of authorized resellers approved by Jeffree Star Cosmetics:
Beauty Bay (UK)
Princess Polly (AUS)
Black Swallow (AUS)
Nuestro Secreto (Mexico)
Beauty Bliss (NZ)
Olet Kaunis (Finland)
Wild Berries (Russia)
House of Stars Cult Cosmetics (Denmark)
Tan Store (Norway)
Pink Star (Ukraine)
Cosmetic Obsession (Switzerland, in-store too!!)
BanglaShoppers (Bangladesh, in-store too!!)
Vita Exclusive (Norway)
Isabella Beauty (Norway, in-store only)
SOKOS (Finland, in-store only)
Beauty Nation @ Tryano (UAE, in-store @ Yas Mall)
Marionnaud Champs Elysees - 104 Av. Des Champs Elysees, 75008, Paris.
Marionnaud Forum Des Halles 2 - 101 Porte Berger C.Cial Le Forum Des Halles, 75045, Paris Cedex.
Marionnaud Francs Bourgeois - 46 Rue Des Francs Bourgeois, 75004, Paris.
Marionnaud Lyon Hugo 36/38 - 36/38 Rue Victor Hugo, 69002, Lyon.
Marionnaud Montpellier Milhau 2 - Le Triangle Allee Jules Milhau, 34000, Montpellier.
Marionnaud Steffl - Steffl Department Store, Kärntner Str. 19, 1010 Wien, Austria.
Marionnaud Getreidegasse - Hagenauerpl. 10, 5020 Salzburg, Austria.
Marionnaud Gerngross - Gerngroß, Mariahilfer Straße 42-48, 1070 Wien, Austria.
Marionnaud Scs - Scs Shopping City Süd, 2334 Vösendorf, Austria.
Marionnaud Linz Landstrasse - Landstraße 47, 4020 Linz.
Marionnaud Bahnhofstrasse 35 - Bh35 Bahnhofstrasse 35, 8001 Zurich.
Marionnaud Zürich Sihlcity - Kalanderplatz 1, 8045 Zürich.
Marionnaud Zurich Airport - Flughafenstrasse 3, 8302 Kloten.
Marionnaud Glattzentrum - Neue Winterthurerstrasse 99, 8304 Wallisellen.
Marionnaud Zug Neustadt Passage - Baarerstrasse 10, 6300 Zug.
Marionnaud Lugano Nassa - Via Nassa 15, 6900 Lugano.
Marionnaud Luzern Rail City - Ladenlokal U 260, 6003 Luzern.
Marionnaud Biel Nidaugasse - Nidaugasse 27, 2502 Biel.
Marionnaud Bern Warenhaus Loeb - Loeb Spitalgasse 47-51, 3001 Bern.
Marionnaud Genève Balexert - Avenue Louis-Casaï 27, 1211 Genève 28.
Marionnaud Milan Corso Magenta - Corso Magenta, 2, 20123 Milano Mi, Italy.
Marionnaud Milan Xxii Marzo - Corso Ventidue Marzo, 8, 20135 Milano Mi, Italy.
Marionnaud Roma Est - Mall Roma Est, Via Collatina, 858, 00132 Roma Rm, Italy.
Marionnaud Firenze Via Cavour - Via Camillo Cavour, 56r, 50129 Firenze Fi, Italy.
Marionnaud Mestre Allegri - Via Gino Allegri, 13/17, 30175 Venezia Ve, Italy.
ICI PARIS XL Amsterdam Nieuwendijk - Nieuwendijk 233-235, 1012 NM Amsterdam, Netherlands.
ICI PARIS XL Rotterdam Lijnbaan - Lijnbaan 138, 3012 ER Rotterdam, Netherlands.
ICI PARIS XL Breda Eindstraat - Eindstraat 23, 4811 KK Breda, Netherlands.
Marionnaud AFI COTROCENI - AFI Cotroceni Mall, Bulevardul General Vasile Milea 4, Sector 6, București 061346, Romania.
Marionnaud Braila - Braila Mall, Strada Principală 4, DN 01, Sat Vărsătura, Comuna Chiscani, Braila, Judet Braila 817025, Romania.
Marionnaud Iulius Cluj - Iulius Cluj Mall, Str. Al. Vaida - Voievod Nr.53-55, Cladirea 2, Cluj, Judet Cluj-Napoca 400436, Romania.
Marionnaud IULIUS TIMISOARA – IULIUS TIMISOARA Mall, Strada Aristide Demetriade 1, Magazin 27, Parter, Timișoara 300088, Judet Timis, Romania.
Marionnaud CARREFOUR PLOIESTI - CARREFOUR PLOIESTI Mall, Com. Blejoi, Mag. Nr. 4, Cod 107070, Ploiesti, Judet Prahova.
Marionnaud OC Palladium Prague - OC Palladium, Náměstí Republiky 1, 110 00 Praha, Czechia. Marionnaud Galerie Vaňkovka BRNO - Galerie Vaňkovka, Ve Vaňkovce 1, 602 00 Brno, Czechia. Marionnaud Aupark Hradec Kralove - OC Aupark, Puškinova 1215/11, 500 02 Hradec Králové, Czechia.
Marionnaud Mlada Boleslav - OC Olympia, Jičínská 1350/III, 293 01 Mladá Boleslav, Czechia. Marionnaud Olomouc Santovka - Galerie Šantovka, Polská 120/1, 772 00 Olomouc, Czechia.
Marionnaud EUROVEA BRATISLAVA - Pribinova 8, 811 09 Bratislava, Slovakia.
Marionnaud Aupark BRATISLAVA - Bcn Aupark, Einsteinova 18, 851 01 Bratislava, Slovakia.
Marionnaud Westend City BUDAPEST - Budapest, Váci Út 1, 1065 Hungary.
Marionnaud Mammut BUDAPEST - Budapest, Mammut II. Bevásárlóközpont, Lövőház U. 1, 1024 Hungary
Marionnaud C. Orense - Calle De Orense, 12, 28020 Madrid, Spain.
Marionnaud CC Centro Oeste Majadahonda - Calle Moreras, 2, 28222 Majadahonda, Madrid, Spain.
Marionnaud Rambla De Catalunya - Rambla De Catalunya, 70, 08007 Barcelona, Spain. Marionnaud Maresa Ps. Pere - Passeig De Pere III, 37, 08240 Manresa, Barcelona, Spain. Marionnaud Mataro C. Barcelona - Carrer De Barcelona, 34, 08301 Mataró, Barcelona, Spain. Marionnaud Gijón Langreo - Calle Langreo, 2, 33206 Gijón, Asturias, Spain.
Marionnaud Bilbao Gran Vía - Don Diego López Haroko Kale Nagusia, 45, 48011 Bilbo, Bizkaia, Spain.
Marionnaud Avila CC El Bulevar - Av. Juan Carlos I, 45, 05004 Ávila, Spain.
Marionnaud Palencia CC Las Huertas - Av. De Madrid, 37, 34004 Palencia, Spain.
Marionnaud Lisboa Rua 1º De Dezembro - Av. Eng. Duarte Pacheco 1049, 1070-103 Lisboa, Portugal.
Belgium: Coming soon, watch for an update!
If you come across any store or seller NOT on this list, please feel free to contact our customer service team, where we are able to help you confirm if an item is a true Jeffree Star Cosmetic product. firstname.lastname@example.org