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PLEASE READ THE FOLLOWING BEFORE SUBMITTING YOUR REQUEST!!!

1. We kindly ask that you be patient with our team and their response time. We prioritize tickets by oldest to newest, and multiple emails automatically group together to place your ticket at the back of the queue.
2. In the event you do not receive a confirmation email and a transaction is pending in your account, this is a hold placed by your bank for your attempted order. Since your orders didn't process, your money should be released to your account within a few business days, usually 2-3. We recommend contacting your bank if you experience any further issues.

We apologize for any inconvenience you may have experienced. If this did not answer your question, please re-contact our team below. Thank you for supporting Jeffree Star Cosmetics!